Shopping – Returning An Item
You can normally return an item after you’ve bought it – as long as you have the receipt. Here are some example conversations of what to say (and what to expect) when you return something to a shop.
Tip: Before taking something back, review these useful words and expressions.
Receipt = the piece of paper you get when you buy something, showing the amount you paid, the date and time of purchase, etc.
Proof of purchase = the proof (evidence) that you bought something at that shop.
Refund = when you get your money back.
Faulty = when there’s something wrong with what you bought (especially for electronic items)
Here’s an example of a conversation when you go to return something. You can say “I’d like to get a refund” or even more simply “I’d like a refund”.
Here’s another example conversation. The speaker says “I’m afaid…” to show the other person that she’s about to give “bad news”.
Did this exercise help you? Please share!