Shopping – Returning An Item

You can normally return an item after you’ve bought it – as long as you have the receipt. Here are some example conversations of what to say (and what to expect) when you return something to a shop.

Tip: Before taking something back, review these useful words and expressions.

Receipt = the piece of paper you get when you buy something, showing the amount you paid, the date and time of purchase, etc.

Proof of purchase = the proof (evidence) that you bought something at that shop.

Refund = when you get your money back.

Faulty = when there’s something wrong with what you bought (especially for electronic items)

Example 1

Show Dialogue

Example 2

Here’s an example of a conversation when you go to return something. You can say “I’d like to get a refund” or even more simply “I’d like a refund”.

Show Dialogue

Example 3

Here’s another example conversation. The speaker says “I’m afaid…” to show the other person that she’s about to give “bad news”.

Show Dialogue

Did this exercise help you? Please share!


What Do You Think About This Speaking English Exercise?

English Speaking Exercises

Take a listen to our podcast.