Hotel Reservations – Answering a Phone Call

If you work in hotel reservations, one of your key responsibilities is to make room bookings for guests. Here are some useful phrases that will help you do this:

Getting more information from the guest

Single, double or twin?
How many nights? (A short version of “How many nights are you staying?”)

Saying you’re booked

I’m afraid we’re fully booked.

Exercise 1

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Exercise 2

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Exercise 3

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