Everyday Life


Shopping – Replying to a Sales Assistant

In many shops, sales assistants ask you if you need help. You can reply with a phrase such as “I’m just looking, thanks” to show that you want…

Shopping – Replying to a Customer

If your customer asks you for an item that you temporarily don’t have, you can use the phrase “We’re out of stock”. Saying “I’m sorry” before this makes…

Restaurants – Taking an Order

English customers like time to decide what to order in a restaurant. If someone calls you over, ask if they’re ready to order with a phrase like “Are…

Restaurants – Asking for Time to Decide

If a waiter asks you for your order, but you haven’t decided yet, you can say “We’d like a little longer” or “We haven’t decided yet”.

Restaurants – Asking for Advice

Sometimes it’s difficult to decide what to order. You can ask the waiter for advice on choosing, with a phrase like “Is there anything you recommend?” or “What’s…

Shopping – Asking Questions in a Shop

When a shop assistant asks “Can I help you?” be prepared to ask a question or to ask for help. There are some useful phrases on what to…

Shopping – Returning An Item

You can normally return an item after you’ve bought it – as long as you have the receipt. Here are some example conversations of what to say (and…

Restaurants – Customer Care

If you work in a restaurant as a waiter or waitress, you’ll need to respond to customer complaints, or other requests. Here are some useful phrases for looking…

Shopping – Buying Presents

British people traditionally give each other presents on their birthdays and at Christmas. Here are some typical conversations between a customer and a shop assistant. Example 1 Example…


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