Business English & Telephoning


Using the Phone in English – Getting Connected

If your phone call is answered by a receptionist, ask to be connected to the right person with a phrase such as “Can I speak to…”. Say “please”…

Using the Phone in English – Asking for Caller ID

If you get a phone call asking you to put the caller through to another person, you can ask the caller to give their name with a phrase…

Using the Phone in English – Confirming your Name

If a caller asks to speak to you (not knowing that you have answered the phone) you can say “Speaking!” to show you’re the person the caller wants…

Using the Phone in English – Giving the Reason for your Call

When you call someone, say who you are and why you’re calling. You can say who you are with a phrase like “This is…” and you can say…

Using the Phone – Saying Someone isn’t Available

If someone calls and wants to speak to someone else who isn’t available, use one of these expressions to say that person isn’t around. Use “I’m sorry, but…”…

Using the Phone – Saying You’ll Call Back

If someone tells you that the person you want to speak to isn’t available, you can say you’ll call again later. Use an expression like “I’ll call back…

Offering to Take a Message

When someone calls and asks to speak to a person who isn’t available, offer to take a message. You can use a phrase like “Would you like to…

Asking to Leave a Message

If the person you speak to on the phone doesn’t offer to take a message (for the person you want to reach) ask! Use a phrase like “Can…

Using the Phone in English – Asking Why the Person is Calling

If you answer phone calls at work, you might need to ask the name of the person calling. Here’s a previous exercise with phrases for asking for caller…


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